Mango is committed to ensuring seamless travel when taking to the skies again, while also supporting the health and safety of passengers through the introduction of End-to-End protocol reassurances. As guided by updated industry standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe during your travel with us, because we believe in putting your safety first.
Airport arrival screening for entry, Social Distancing, Health questionnaires and the disinfection of frequently touched areas such as check-in counters and kiosks, are just some of the measures implemented for your safety.
Working with Airport Authorities and our Mango Teams; we’ll assure the ongoing cleaning of our gate areas, the further visual screening of passengers for symptom screening, and wipe down and disinfection of all touch points.
We will disinfect and clean our aircraft in the mornings, throughout the day and again at night - and have removed items such as the magazine and catering, to reduce risks associated. Crew on board are trained in the handling of a suspect case of communicable disease on-board and we work closely with Health Authorities to ensure respective protocols are observed.
Mango Airlines rigorously follows the relevant guidance of all health authorities and follows best demonstrated practices in the prevention and handling of communicable diseases in the air travel industry.
Here are the answers to your questions:
Are pre-flight customer screening checks mandatory for all passengers?
Yes. We will be working with Airport Authorities to ensure that passengers are screened before airport entry and prior to departure.
While not mandated by international authorities, we expect that passenger loads will allow for additional spacing requirements to be afforded on flights when we initially return to service. As such, we will ensure to space out passengers appropriately, keeping in mind family dynamics who wish to remain seated together.
Yes. This is for our Safety, and yours, and our Cabin Crew will be wearing masks too. In the event of an emergency however – passengers are reminded that the oxygen mask requirement – takes preference.
Our aircraft are cleaned and disinfected throughout the day, and passengers will be sanitized prior to aircraft entry. In addition, we have removed the paperback version of our magazine, to be made available to passengers in an online format, and we’ve temporarily removed catering on board to be able to further reduce touch point concerns.
Our crew are screened when arriving for duty, and are required to follow strict protocols at the office in terms of cleanliness and sanitizing before and after duty. Crew are also required to engage with passengers, with their masks on, and in the event they remove it for any reason – are required to maintain social distancing as best possible and sanitize again, accordingly.
IATA has advised that air travel is still one of the safest ways to travel, in this regard - the following mitigations in relation exist:
• Passengers are forward facing
• Seats provide a barrier for transmission
• High airflow rates on aircraft are not conducive to droplet spread
• Airflow direction in the cabin further reduces the potential for transmission
• HEPA filters are fitted to aircraft further filtering out contaminants. (These filters extract particles as small as 0.01 micrometres, ensuring that the air in the cabin complies with current quality standards. Coronaviruses, which range from 0.08 to 0.16 micrometres in size, are filtered by HEPA filters. All air in cabin filtered on average every 180 seconds.)
While Mango Airlines has taken steps to ensure this does not happen, where concerns of such nature are raised – we will work directly with Port Health Authorities and their directives issued.
In line with Occupational Health and Safety requirements – all employees are screened at entry to the workplace and where any concerns are raised – we will ensure to act accordingly as per in-house procedures set.
Other service offerings as part of our Mango Airlines End-to-End Safety Reassurances Program include;
For more information on Mango Airlines' pandemic response including information about its policies and schedule, please see https://www.flymango.com/news-room